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FAQs
2-STEP - What is 2-Step?
AIR - How often should I service my air spring system? It doesn't seem to hold air lately.
AIR - What does the negative air spring on my Dual Air fork and/or rear shock do?
AIR - When I inflate my air fork, the air pressure decreases quickly, and increases in the negative chamber. What's the deal?
AIR - When I inflate my air fork, the pressure ramps up quickly on the pump gauge... what's the deal?
AIR REAR SHOCK- What air pressure should I use to set up my air rear shock?
ALUMINUM KNOBS - Are aluminum control knobs available?
BUSHINGS - What tools do I need to replace my worn fork bushings?
CORROSION - What causes fork corrosion?
DAMPING SUSPENSION OIL - What suspension oil weight should I use with my RockShox fork?
FORK COIL SPRING RATE - When riding my new bike, the fork feels too stiff when I push down on it. What can I do to make the fork softer in compression?
FORK COMPATIBILITY - I have a (brand of bike) and would like to install a RockShox suspension fork. What will fit my bike?
How can I get RockShox stickers?
MAINTENANCE/SERVICE - Can I re-press a new steer tube into my old fork?
MAINTENANCE/SERVICE - I have a problem with my RockShox product and it doesn't work like it used to. Can I send it in for repair?
MATCHMAKER - What is MatchMaker?
MAXLE 360 - What is Maxle 360?
MISSION CONTROL - What is Mission Control?
MOTION CONTROL - What is Motion Control damping and what does it do?
MOTION CONTROL UPGRADE - Can I add a REMOTE comression/lockout lever assembly to my fork?
OIL LEAK - My oil damped fork sometimes develops a small amount of oil around the lower leg bolt. Is there any thing wrong?
OIL TYPES - Can I use non-suspension oil or other hydraulic fluid in my fork?
PUSHLOC - What is PushLoc?
REAR SHOCKS - Can I buy an Aftermarket rear shock for my bike?
REAR SHOCKS - I want to upgrade my rear shock to the current model/year. Will it fit on my bike?
REAR SHOCKS - My rear shock is leaking oil at the main seal. How can I determine the cause of this leak? Is it my frame or the shock?
REBOUND DAMPING (BOXXER) - The rebound damping on my Boxxer seems too fast. How can I slow it down?
SOLO AIR - How do I fill and adjust my Solo Air spring?
SOLO AIR - How do I set the recommended sag?
SOLO AIR - How does Solo Air work?
SOLO AIR - If I pull up on the handlebar, I feel a slight movement in the fork. Why is this?
SOLO AIR - My fork has Solo Air. What is that?
SOLO AIR - While I was adding air to my fork, the pressure reading on my shock pump gauge climbed to a point and then fell off abruptly. What happened?
SPARE PARTS KITS - What small parts are available?
STEM COMPATIBILITY - What stems can I use with my Carbon SID fork?
TOP CAPS - My top cap unthreads when I adjust the pre-load. Why does this happen?
TRAVEL ADJUSTMENT - What is the best fork travel setting for my U-TURN equipped fork when I am climbing a hill?
TURNKEY LOCKOUT - After I pull my bike down from storing it on the wall (or from when it is laying on the ground) the TurnKey Lockout doesn’t seem to work very well. Why?
TURNKEY LOCKOUT - Can I upgrade my TurnKey Lockout to a remote version?
TURNKEY LOCKOUT - How does the TurnKey Lockout work?
TURNKEY LOCKOUT - My fork has TurnKey Lockout. What is that?
UPPER TUBES - The upper tubes (stanchions) on my fork are scratched. What problems might occur if I don't replace them or have them fixed? Is this covered under warranty?
WARRANTY REPAIR - I crashed my fork into a rock and the fork is damaged. Is this covered under warranty?
WARRANTY REPAIR - I drove my car with my bike attached to the roof rack, into my garage. The fork dropouts are broken off... is this covered under warranty?
WARRANTY REPAIR - What do I need to do to have my fork repaired under warranty?
WARRANTY REPAIR - While taking my bike off of my roof rack, I did not loosen the quick release enough and cracked off one of the dropouts. Is this covered under warranty?