Customer Service Representative - Chicago, IL

Purpose: Assist Original Equipment Manufacturer (OEM) customers and the OEM team’s selling effort with technical and logistical support. This includes managing sales orders, pricing, rebate data management and demonstrating high level of customer service.

Location: 
Chicago, IL

Responsibilities: 
  • Receive and confirm purchase orders within 24 hours.

  • Respond to new customer inquiries via phone & e-mail while demonstrating a high level of customer service support.

  • Coordinate with Sales staff to allocate and ship samples to customers.

  • Attend & support OEM events, including one major selling milestone called Ride Camp.

  • Field calls and emails regarding technical or warranty issues. Work with the customer to provide a replacement component or credit as requested. 

  • Manage the return of product samples as requested by the Quality Control (QC) team. 

  • Supply shipping documents after shipment is made from the factory.

  • Maintain customer database and pricelist data for assigned accounts.

  • Create Customer Quality Feedback documents (CQFs) as needed from customer feedback.

Qualifications: 
  • Moderate to advanced skills with Microsoft Excel required.

  • Knowledge of bicycle components preferred.

  • Minimum of 2 years’ experience in customer service position.

  • Experience in SAP or other MRP system preferred.

  • Maintain high level of organization and timeliness.

  • Ability to work well with a cross functional team.

Contact Name: 
Hiring Manager

SRAM, LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 3,800+ employees, 15+ locations and 15+ countries. SRAM is proud to be an equal opportunity employer.