Company
Sales

Account Coordinator Customer Service

Nijkerk, Netherlands

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Übersicht

Coordinate day to day relationships with dedicated customer base.

Responsibilities
  • Team up with shipping locations, Sales, Finance, and other colleagues to provide a high level of customer service
  • Represent SRAM towards the customer and represent the customer inside the organization
  • Develop and maintain close business relationships with customer contacts
  • Act as the primary contact for your own customer base. Responsible for Order Management: schedule, confirm and monitor sales orders in close cooperation with our production locations in Europe, USA and Asia.
  • Provide information in response to inquiries about products, sales orders, lead times, shipments and services
  • Do time-critical sample follow-up to ensure customer requirements are met consistently
  • Proactively follow up on customer issues
  • Manage customer credit situations and order blocks when a credit limit is reached
  • Support customer setup activities in all aspects. Maintain the accuracy of customer account data at all times
  • Assist colleagues during absences and in the peak season
  • Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrence
  • Initiate credit and debit notes
  • Actively participate in project teams
Qualifications
  • MBO+/HBO education (obtained through education or working experience)
  • Excellent written and spoken English language skills and proficiency in German and/or French
  • Strong organizing and problem solving skills
  • Good communication and intercultural skills
  • Detail oriented with strong administrative follow-up and follow-through
  • Self-motivated, flexible, and proactive with strong work ethic
  • Experience within an international customer service environment
  • Ability to cope with deadlines and changing workloads
  • Knowledge of SAP is an advantage

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