Customer Service Representative (America's OEM and Distribution Customers)

Übersicht

Act as primary contact for customers managing day-to-day needs with orders, lead times, logistics, and technical support consistently providing a high level of customer service. Partner with sales, shipping locations, accounting, and other company resources to support customer needs across all facets of the business.

Aufgabenbereiche

• Develop and maintain close business relationships with customer contacts (B2B role)
• Collaborate with colleagues across departments (sales, finance, etc) and locations worldwide
• Enter, schedule, and confirm purchase orders in a timely manner and manage open orders to fulfillment
• Pro-actively follow up regarding any customer inquiries
• Work with the customer to provide technical or warranty support following up as needed with customer quality feedback to the organization.
• Represent SRAM towards the customer and represent the customer inside the organization
• Provide logistics support and promptly supply invoices and shipping documents following shipments
• Maintain customer master and pricelist

Qualifikationen

• Strong communication skills (written and spoken) with the ability to work cross-functionally across the global organization
• Fluency in Spanish preferred, not required
• Experience with international logistics preferred
• Experience in SAP or other MRP system is preferred. Proficient with Microsoft Office.
• Ability to think independently and creatively to navigate customer requests, manage expectations and deliver solutions within SRAM’s customer service framework
• Ability to learn quickly through hands-on experience, training, and customer interaction
• Self-motivated, flexible, and proactive with a strong work ethic
• Maintain a high level of organization and timeliness
• 1-year experience in customer service, bicycle industry preferred
• Ability to travel 1-2 times per year
• The benefits of this position include group health insurance including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long-term disability, and paid time off. The starting pay is $40,000 (annually). This position is eligible for an annual corporate bonus based on company and individual performance.