Übersicht

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OE’s on all SRAM product lines.

Aufgabenbereiche

• Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
• Demonstrate an in-depth knowledge of SRAM products, including current and previous product lines
• Identify new issues as they occur in the market and follow the appropriate warranty guidelines to quickly resolve customer inquiries. Regularly communicate trends to the Quality department for continuous improvement
• Initiate and complete repair processes on SRAM products according to factory specifications

Qualifikationen

• 1+ years of bicycle industry experience required, as well as a thorough understanding of bicycle mechanics
• Strong customer service skills, professionalism, and ability to problem-solve. A positive and courteous manner
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Excellent written, verbal, and organization skills
• Bi-lingual (Spanish) a plus
• Proficiency with Microsoft Word and Excel, SAP knowledge a plus
• Initial training period 3 – 4 months