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Dealer Service Representative

Indianapolis, Indiana

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To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OE’s on all SRAM product lines.

  • Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
  • Demonstrate an in-depth knowledge of SRAM products, including current and previous product lines
  • Identify new issues as they occur in the market and follow the appropriate warranty guidelines to quickly resolve customer inquiries. Regularly communicate trends to the Quality department for continuous improvement
  • Initiate and complete repair processes on SRAM products according to factory specifications
  • 1+ years of bicycle industry experience required, as well as a thorough understanding of bicycle mechanics
  • Strong customer service skills, professionalism, and ability to problem-solve. A positive and courteous manner
  • Ability to learn quickly via on-the-job experience, training, and customer interaction
  • Excellent written, verbal, and organization skills
  • Bi-lingual (Spanish) a plus
  • Proficiency with Microsoft Word and Excel, SAP knowledge a plus
  • Initial training period 3 – 4 months

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