Übersicht
As bicycle enthusiastic you provide technical support and advice to the retailers in the Benelux market
Responsibilities
- Act as first point of contact for bicycle dealers where you provide technical support and advice on high end bike components
- Identify and proactively solve problems where you will try to find the solutions by thinking outside of the box
- Manage and coordinate warranty claims by evaluating returned products and process warranty replacements/repairs
- Actively follow up on dealer issues
- Process dealer orders where you ensure accurate data entry at all times
- Perform paid service on returned product to SRAM specifications
- Assist your colleagues with technical questions and support internal and external training requests
- Support recall and rework actions on and off site
- Prepare shipments of repaired product and quality samples
- Assist our Marketing events on and off site
Qualifications
- MBO+ education (obtained through education or working experience)
- Good level of written and spoken Dutch and English
- Strong and creative problem solving skills with hands-on mentality
- Service minded with good communication skills
- Accurate and detail focused
- Flexible and open minded
- Passion for bikes
- Technical background preferred