Technical Support Representative | Careers

Übersicht

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OE’s on all SRAM product lines.

Provide and completion of professional technical and warranty assistance and service to all inquiries for all SRAM product lines on requests by dealers and /or other customer groups in a professional way and in an agreed time frame. Answering technical questions or giving advice by phone or electronic communication from / to dealers and other channels and provide support and solutions for using SRAM products.
Demonstrate an in-depth knowledge of SRAM products including current and previous product lines for both physical products and technical product information.
Identify warrantable issues and follow the appropriate guidelines to quickly resolve customer inquiries. Evaluation of products for warranty/service needs and repair or replace based on SRAM prices.
Communicate product nonconformities to the Quality department to support continuous improvement initiatives. Complete product feedback and reporting as required by SRAM quality processes.
Evaluate and complete repair/replace processes on SRAM products according to factory specifications. Pack and process return orders for shipment. Operate SRAM internal information systems for replacement/returns.

Min. MBO level or equal education, preference for Technical direction
Strong customer service skills, professionalism and ability to problem solve.
Excellent written, verbal and organization skills and good English skills both verbal and written.
Proficiency with MS Office
Ability to learn quickly via on-the-job experience, training and customer interaction.
Initial training period 3 – 4 months