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Firma

Aftermarket

Service Technician

United States, Colorado, Colorado Springs

Jetzt bewerben

Übersicht


To provide technical warranty repair and quality feedback for RockShox suspension products.

Aufgabenbereiche


  • Manage incoming RockShox suspension product returned to SRAM for warranty service and paid repair
  • Close coordination with the inventory team to manage parts ordering and process flow
  • Strong emphasis on troubleshooting and ability to identify current and new issues with RockShox suspension, and other hydraulic products in the marketplace
  • Initiate and complete repair process according to factory specifications
  • Maintain repair turnover times for products returned for factory service
  • Communicate with Quality, Engineering, and Dealer Service groups on new and current product issues using internal data collection systems
  • Leverage databases (i.e. SAP/CRM) for repair order process and reporting
  • Maintain orderly work area and necessary supplies to complete daily tasks

Qualifikationen


  • 3+ years of bicycle industry experience required, with an emphasis on bicycle suspension expertise and knowledge of SRAM bicycle components. DSD experience is a plus.
  • Service Manager or similar experience is a plus. Leadership experience or capability preferred
  • Strong technical skills, professionalism, and ability to problem-solve
  • Ability to learn quickly via on-the-job experience, training, and customer interaction
  • Proficiency with SAP, Microsoft Word, and Excel. CRM knowledge a plus
  • Ability to manage a clean and organized work environment
  • Flexibility for onsite training in Indianapolis, IN for approximately 4-8 weeks
  • Ability to travel domestically and internationally, if needed, up to 1-2 weeks per year
  • The benefits of this position include group health insurance including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long-term disability, and paid time off. Salaries start at $40,000 and this position is eligible for an annual corporate bonus based on company and individual performance

Jetzt bewerben

Zugehöriges Bild

SRAM Life