Service Technician

Colorado Springs, Colorado

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To provide technical warranty repair and quality feedback for RockShox suspension products.

  • Manage incoming RockShox suspension product returned to SRAM for warranty service and paid repair
  • Close coordination with the inventory team to manage parts ordering and process flow
  • Strong emphasis on troubleshooting and ability to identify current and new issues with RockShox suspension, and other hydraulic product in the marketplace
  • Initiate and complete repair process according to factory specifications
  • Maintain repair turnover times for product returned for factory service
  • Communicate with Quality, Engineering and Dealer Service groups on new and current product issues using internal data collection systems
  • Leverage databases (i.e. SAP/CRM) for repair order process and reporting
  • Maintain orderly work area and necessary supplies to complete daily tasks
  • 3+ years of bicycle industry experience required, with an emphasis on bicycle suspension expertise and knowledge of SRAM bicycle components. DSD experience a plus.
  • Service Manager or similar experience a plus. Leadership experience or capability preferred
  • Strong technical skills, professionalism, and ability to problem solve
  • Ability to learn quickly via on-the-job experience, training, and customer interaction
  • Proficiency with SAP, Microsoft Word and Excel. CRM knowledge a plus
  • Ability to manage a clean and organized work environment
  • Flexibility for onsite training in Indianapolis, IN for approximately 4-8 weeks
  • Ability to travel domestically and internationally, if needed, up to 1-2 weeks per year

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