Technical Support Representative
Colorado Springs, Colorado, Indianapolis, Indiana, Spearfish, South Dakota
Join SRAM’s world class Technical Support team to provide sales & technical assistance to consumers.
- Provide technical product support and advice to customers.
- Demonstrate in-depth knowledge of SRAM products and assist with highlighting information gaps.
- Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPI’s for mail & phone support.
- Support consumer direct order management for specific product lines.
- Provide timely & accurate sram.com and product feedback to supporting teams.
- Customer service experience required
- Bicycle mechanic experience required
- Strong team communication skills, professionalism, and ability to problem-solve required
- Ability to learn quickly via on-the-job experience, training, and customer interaction
- Aptitude in professional writing ability & typing speed
- Proficiency with Zendesk, Microsoft Word, Excel, SAP knowledge a plus