Company
Sales

Account Coordinator Customer Relations

Nijkerk, Netherlands

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Overview

Coordinates day to day relationships with dedicated customer base. This is a spider in the web position that works together as needed with shipping locations, Sales, Accounting and other company resources to coordinate day-to-day customer requirements.

Responsibilities
  • Serve as the primary contact for customers, representing SRAM and providing a high level of customer service
  • Responsible for order management: schedule, confirm and monitor sales orders in close cooperation with our production locations in Europe, USA and Asia
  • Provide information in response to inquiries about products, sales orders, lead times, shipments and services and handle and resolve complaints
  • Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrences
  • Develop and maintain close business relationships with customer contacts
  • Maintain the accuracy of customer account data at all times
  • Manage customer credit situations and order blocks when a credit limit is reached
Qualifications
  • MBO+/HBO education (obtained through education or working experience)
  • Excellent written and spoken English required and proficiency in German preferred
  • Strong organizing and problem solving skills
  • Good communication and intercultural skills
  • Detail oriented with strong administrative follow-up and follow-through
  • Self-motivated, flexible, and proactive with strong work ethic
  • Experience within an international customer services environment
  • Ability to cope with hectic deadlines and changing workloads
  • Knowledge of SAP is an advantage
About SRAM

SRAM, LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 3,600+ employees, 15+ locations and 15+ countries. SRAM is proud to be an equal opportunity employer.

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