Dealer Service Representative

Nijkerk, Netherlands

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As bicycle enthusiastic you provide technical support and advice to the retailers in the Benelux market

  • Act as first point of contact for bicycle dealers where you provide technical support and advice on high end bike components
  • Identify and proactively solve problems where you will try to find the solutions by thinking outside of the box
  • Manage and coordinate warranty claims by evaluating returned products and process warranty replacements/repairs
  • Actively follow up on dealer issues
  • Process dealer orders where you ensure accurate data entry at all times
  • Perform paid service on returned product to SRAM specifications
  • Assist your colleagues with technical questions and support internal and external training requests
  • Support recall and rework actions on and off site
  • Prepare shipments of repaired product and quality samples
  • Assist our Marketing events on and off site
  • MBO+ education (obtained through education or working experience)
  • Good level of written and spoken Dutch and English
  • Strong and creative problem solving skills with hands-on mentality
  • Service minded with good communication skills
  • Accurate and detail focused
  • Flexible and open minded
  • Passion for bikes
  • Technical background preferred
About SRAM

SRAM, LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 3,600+ employees, 15+ locations and 15+ countries. SRAM is proud to be an equal opportunity employer.

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