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Company

Engineering and Design

Field Test Technician

Chicago, Illinois

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Overview


SRAM Product Development is seeking a detail oriented, collaborative team player to act as the liaison between product development teams and field test riders. Field Test team members facilitate testing in real world riding conditions and gather data to ensure we’re delivering performance and quality to our customers. This position will be focused on drivetrain product development and based in Chicago.

Responsibilities


  • Assist Field Test Lead and Product Development teams in field testing- develop test plans, identify riders, manage field test sample logistics (ordering, preparing, shipping), communicate expectations to riders, write initial user manuals, develop and run surveys, provide technical support to test riders
  • Collect and report field data
  • Assist engineers in getting to the root cause of field issues
  • Support local field test bike builds and maintain local field test common bikes
  • Build and maintain effective working relationships with riders and cross functionally within SRAM
  • Stay up to date with the current bicycle component landscape
  • Contribute to improving the efficiency and effectiveness of the Field Test Program

Qualifications


  • 2 Year Degree or equivalent experience
  • Mechanical aptitude, strong technical problem solver
  • Bicycle mechanic skills a plus
  • Ability to work in a highly collaborative, positive environment
  • Strong, proactive communication skills
  • Highly organized, methodical, detail oriented, and able to multitask
  • Ability to quickly learn new tools and skill and adapt to change
  • Self starter- able to take initiative and make things happen quickly without a clear path
  • Ability to work independently- setting and meeting own deadlines
  • Basic computer skills required, proficient with Microsoft Office
  • Ability to travel domestically and internationally- approximately 4 trips per year *Post COVID19 restrictions

About SRAM


SRAM, LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 3,000+ employees, 20+ locations and 9+ countries. SRAM is proud to be an equal opportunity employer.

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