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Retail Support Supervisor

United States, Indiana, Indianapolis | United States, Colorado, Colorado Springs

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Supervise and motivate USA Retail Support teams to provide best-in-class customer support while ensuring a cohesive fit with in-market support teams & activities. Work cross-functionally to build and improve customer relationships by providing high-quality, reliable support for all SRAM products.


  • Act as a player/coach and guide the USA Retail Support team as a credible and trustworthy supervisor who leads by example
  • Contribute to an effective USA Direct Sales & Service strategy by implementing streamlined cross-functional business practices
  • Support Retail Support Manager with process implementation, improvement initiatives, training, and team/department communications
  • Facilitate collaboration and coaching of structured problem solving, and sharing of best practices
  • Manage day-to-day performance adhering and following SRAM’s processes to support success
  • Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
  • Help to set direction for strategic team planning and achievement of team objectives
  • Support regional team with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal.
  • Work through proper channels to ensure that frontline feedback is conveyed to stakeholders
  • May perform other duties as assigned


  • 4+ years of bicycle industry experience required (or 3+ years Retail Support experience)
  • 4+ years of customer service experience required
  • Bachelor’s degree preferred
  • Strong problem-solving, project management, and leadership skills with ability to maintain professionalism & customer-centric approach
  • Displays aptitude for Adaptability to navigate dynamic customer interactions and variable circumstances
  • Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
  • Strong understanding and detailed knowledge about a wide variety of SRAM business processes, customer
  • practices and the bicycle industry
  • Proficiency with Microsoft suite (Excel), SAP & EWM
  • Effective communication and interpersonal skills
  • Office-based position
  • Flexibility to attend regional events/meetings outside regular business hours
  • Must be flexible to travel: SRAM locations where Team members are located, customer meetings and in-market events <10% of time
  • The benefits of this position include group health insurance including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long-term disability, and paid time off. The salary for this position is $52,000 and is eligible for an annual corporate bonus based on company and individual performance

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 4,500+ employees, in 20+ locations, across 9+ countries. SRAM is proud to be an equal opportunity employer.

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