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Société

Aftermarket

Account Coordinator

Netherlands, Nijkerk

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Présentation


The Account Coordinator coordinates day to day relationships with a dedicated customer base in a multilingual B2B environment. It is a ‘spider in the web’ position where you work closely together with colleagues around the world giving the best possible service to the customer base.

Responsabilités


  • Team up with shipping locations, Sales, Finance, and other colleagues to provide a high level of customer service
  • Represent SRAM towards the customer and represent the customer inside the organization
  • Develop and maintain close business relationships with customer contacts
  • Act as the primary contact for your own customer base. Responsible for Order Management: schedule, confirm and
  • monitor sales orders in close cooperation with our production locations in Europe, USA and Asia.
  • Provide information in response to inquiries about products, sales orders, lead times, shipments and services
  • Do time-critical sample follow-up to ensure customer requirements are met consistently
  • Pro-actively follow up on customer issues
  • Manage customer credit situations and order blocks when a credit limit is reached
  • Support customer setup activities in all aspects. Maintain the accuracy of customer account data at all times
  • Assist colleagues during absences and in the peak season
  • Handle and resolve complaints according to our Quality Procedures and help avoid reoccurrence
  • Initiate credit and debit notes
  • Actively participate in project teams

Qualifications


  • MBO+/HBO education (obtained through education or working experience)
  • Excellent written and spoken English language skills and proficiency in German and/or French
  • Strong organizing and problem solving skills
  • Good communication and intercultural skills
  • Detail oriented with strong administrative follow-up and follow-through
  • Self-motivated, flexible, and proactive with strong work ethic
  • Experience within an international customer service environment
  • Ability to cope with deadlines and changing workloads
  • Knowledge of SAP is an advantage
  • A genuinely dynamic position in an outstanding international organization with plenty of opportunity to grow. Work with a
  • passionate global team in a casual yet professional environment that offers a very competitive remuneration package. There
  • are options for a full-time or part time employment (32 – 40 hours per week).
  • Do you want to know how a working day of an Account Coordinator looks like? Click here: https://www.youtube.com/watch?v=jn8buvCvufY

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