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Information Technology

IT Operations Manager

United States, Illinois, Chicago

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This role will lead and manage global IT projects with a goal of identifying and developing new IT solutions for the organization. Additionally, you will lead, coach, and develop the US IT team.


  • Lead, coach, and develop the US IT team and ensure alignment of activities
  • Develop and refine key operational processes such as new employee onboarding, ticket response, and equipment procurement.
  • Develop an organizational strategy in support of SRAM’s global office technology needs
  • Develop and adopt processes and technologies in alignment with security and business continuity requirements.
  • Lead and manage global IT projects
  • Identify and develop new IT solutions
  • Provide second-level technical support on implemented solutions
  • Own and manage dedicated IT systems and programs


  • Bachelor’s Degree in an IT related field or equivalent experience
  • 10 years’ experience in Information Technology
  • Experience leading, coaching and mentoring a team
  • Experience working on global, cross-functional teams and projects
  • Demonstrated creative and analytical trouble-shooting skills
  • Successful experience completing global projects
  • Ability to provide technical training
  • Excellent verbal and written communication skills a must
  • Occasional night and weekend hours required for system implementations and updates
  • Up to 10% travel including international

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