Aftermarket

Service Technician

United States, Colorado, Colorado Springs

Présentation

To provide technical warranty repair and quality feedback for RockShox suspension products.

Manage incoming RockShox suspension product returned to SRAM for warranty service and paid repair
Close coordination with the inventory team to manage parts ordering and process flow
Strong emphasis on troubleshooting and ability to identify current and new issues with RockShox suspension, and other hydraulic products in the marketplace
Initiate and complete repair process according to factory specifications
Maintain repair turnover times for products returned for factory service
Communicate with Quality, Engineering, and Dealer Service groups on new and current product issues using internal data collection systems
Leverage databases (i.e. SAP/CRM) for repair order process and reporting
Maintain orderly work area and necessary supplies to complete daily tasks

3+ years of bicycle industry experience required, with an emphasis on bicycle suspension expertise and knowledge of SRAM bicycle components. DSD experience is a plus.
Service Manager or similar experience is a plus. Leadership experience or capability preferred
Strong technical skills, professionalism, and ability to problem-solve
Ability to learn quickly via on-the-job experience, training, and customer interaction
Proficiency with SAP, Microsoft Word, and Excel. CRM knowledge a plus
Ability to manage a clean and organized work environment
Flexibility for onsite training in Indianapolis, IN for approximately 4-8 weeks
Ability to travel domestically and internationally, if needed, up to 1-2 weeks per year
The benefits of this position include group health insurance including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long-term disability, and paid time off. Salaries start at $40,000 and this position is eligible for an annual corporate bonus based on company and individual performance