Service Technician

Présentation

To provide technical warranty repair and quality feedback for RockShox suspension products.

Responsabilités

• Manage incoming RockShox suspension product returned to SRAM for warranty service and paid repair
• Close coordination with the inventory team to manage parts ordering and process flow
• Strong emphasis on troubleshooting and ability to identify current and new issues with RockShox suspension, and other hydraulic product in the marketplace
• Initiate and complete repair process according to factory specifications
• Maintain repair turnover times for product returned for factory service
• Communicate with Quality, Engineering and Technical Service groups on new and current product issues using internal data collection systems
• Leverage databases (i.e. SAP/CRM) for repair order process and reporting
• Maintain orderly work area and necessary supplies to complete daily tasks

Qualifications

• 3+ years of bicycle industry experience required, with an emphasis on bicycle suspension expertise and knowledge of SRAM bicycle components
• Service Manager or similar experience a plus. Leadership experience or capability preferred
• Strong technical skills, professionalism, and ability to problem solve
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Proficiency with SAP, Microsoft Word and Excel. CRM knowledge a plus
• Ability to manage a clean and organized work environment
• Flexibility for onsite training in Indianapolis, IN for up to 8 weeks
• Willingness to travel domestically and internationally, if needed, up to 1-2 weeks per year