Présentation
To provide technical warranty repair and quality feedback for RockShox suspension products.
Responsabilités
- Manage incoming RockShox suspension product returned to SRAM for warranty service and paid repair
- Close coordination with the inventory team to manage parts ordering and process flow
- Strong emphasis on troubleshooting and ability to identify current and new issues with RockShox suspension, and other hydraulic product in the marketplace
- Initiate and complete repair process according to factory specifications
- Maintain repair turnover times for product returned for factory service
- Communicate with Quality, Engineering and Technical Service groups on new and current product issues using internal data collection systems
- Leverage databases (i.e. SAP/CRM) for repair order process and reporting
- Maintain orderly work area and necessary supplies to complete daily tasks
Qualifications
- 3+ years of bicycle industry experience required, with an emphasis on bicycle suspension expertise and knowledge of SRAM bicycle components
- Service Manager or similar experience a plus. Leadership experience or capability preferred
- Strong technical skills, professionalism, and ability to problem solve
- Ability to learn quickly via on-the-job experience, training, and customer interaction
- Proficiency with SAP, Microsoft Word and Excel. CRM knowledge a plus
- Ability to manage a clean and organized work environment
- Flexibility for onsite training in Indianapolis, IN for up to 8 weeks
- Willingness to travel domestically and internationally, if needed, up to 1-2 weeks per year