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Product Management

Suspension Specialist

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Support in-market activities for product management for RockShox focused on Central to Northern California. Working with OEM and AM Sales teams, plan, prioritize, and execute customer validation for RockShox products. Provide regular reports to other technical specialists and product managers on the performance of RockShox products, including critical customer feedback. Be the front-line technical contact for OEM bicycle brands when optimizing suspension performance on bicycles, including specifying tune configurations for forks and shock. Support specialized training activities on RockShox products to Dealer Service and Distributors. Provide occasional PR and event support in cooperation with SRAM Marcom


  • In collaboration with Product Management and Sales, plan, execute, and report on suspension test sessions with key N. American and Global customers
  • Develop high-performance tunes for rear shocks that work across the spectrum of bicycle designs
  • Facilitate customer test and validation opportunities for forks, shocks, and seat posts
  • Identify areas that need critical focus for new suspension developments
  • Routinely benchmark competitive products
  • Establish and maintain relationships with key decision-makers within the bike industry


  • 5+ years’ hands-on experience with suspension products
  • Proven knowledge and understanding of the inner workings and complex circuitry of forks and rear shocks
  • Understanding of frame design, linkages, leverage ratios, bicycle kinematics, and the relationship to springs and dampers
  • Ability to test ride test and evaluate the performance of components
  • Strong verbal communication and interpersonal skills required
  • Maintains an open, intuitive, and inquisitive mind
  • Demonstrates creativity, tact, and diplomacy in dealing with customers, fellow employees, supervisors, and cross-functional team
  • Ability to travel domestically and internationally as needed, up to 30% of the year
  • Basic prototyping capability and experience desired

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