Technical Service Representative

Présentation

To provide technical and warranty assistance to consumers, bicycle dealers, distributors, and OE’s on all Quarq product lines.

Responsabilités

• Provide professional technical and warranty assistance to all inquiries via phone or email on Quarq products
• Demonstrate in-depth knowledge of Quarq products and assist with identifying new issues as they occur in the market
• Deliver accurate and timely technical information to consumers, dealers and OEs
• Provide constructive and critical information to the Quarq Management team
• Place warranty orders, manage sales orders using current order entry procedures and return authorizations
• Perform repairs on serviceable product lines

Qualifications

• Customer service experience required
• Bicycle mechanic experience required
• Strong communication skills, professionalism, and ability to problem-solve required
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Proficiency with Microsoft Word and Excel, SAP and Zendesk knowledge a plus