Technical Support Representative (Rider Support)

Présentation

Join SRAM’s world-class Technical Service team to provide sales & technical assistance to consumers.

Responsabilités

• Provide technical product support and advice to customers.
• Demonstrate basic knowledge of SRAM products and assist with highlighting information gaps.
• Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPIs for mail & phone support.
• Support consumer-direct order management for specific product lines.
• Provide timely & accurate sram.com and product feedback to supporting teams.

Qualifications

• Direct-to-consumer, customer service experience required
• Strong bicycle mechanical knowledge/aptitude required
• Strong virtual team communication skills, professionalism, and ability to problem-solve required
• Team oriented, but able to work independently
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Aptitude in professional writing ability & typing speed
• Proficiency with Zendesk, Microsoft Word, Excel, and SAP knowledge a plus
• Strong verbal communication skills (English)
• Bilingual in Spanish, Italian, French, and German, is a plus
• This position is eligible for an annual corporate bonus based on company and individual performance