Technical Support Representative (Rider Support)

Resumen

Join SRAM’s world-class Technical Service team to provide sales & technical assistance to consumers.

Responsabilidades

• Provide technical product support and advice to customers.
• Demonstrate basic knowledge of SRAM products and assist with highlighting information gaps.
• Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPI’s for mail & phone support.
• Support consumer direct order management for specific product lines.
• Provide timely & accurate sram.com and product feedback to supporting teams.

Requisitos

• Direct-to-consumer, customer service experience required
• Strong bicycle mechanical knowledge/aptitude required
• Strong virtual team communication skills, professionalism, and ability to problem-solve required
• Team oriented, but able to work independently
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Aptitude in professional writing ability & typing speed
• Proficiency with Zendesk, Microsoft Word, Excel, SAP knowledge a plus
• Strong written and verbal communication skills (English)
• Bilingual in Spanish, Italian, French, German, is a plus
• The benefits for this position include group health insurances including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long term disability, and paid time off. The starting pay is $40,000 (annually).

Sobre SRAM

SRAM LLC es uno de los mayores proveedores del mundo de componentes de ciclismo. Fundada en Chicago en 1987, SRAM continúa promoviendo el ciclismo a través de sus productos, sus acciones sociales, y sus empleados, concienciados en mejorar el ciclismo. A día de hoy, SRAM da trabajo a más de 4.500 empleados, en más de 20 lugares, y más de 9 países. SRAM se enorgullece de promover la igualdad de oportunidades entre sus trabajadores.