SRAM Technical University Coordinator

Resumen

Develop and deliver product education that will support both our industry partners, internal teams, cycling education partners, and OEM manufacturers. This person is a product expert, a talented storyteller, a source of truth, and is tasked with understanding all SRAM technologies, service procedures, and communicating how they benefit the rider’s experience on the bike.

Responsabilidades

• Distill the complex technologies that make up SRAM products into tangible, educational, and effective messages creating brand awareness in Australia.
• Co-Develop SRAM Curriculum and deliver in person, on camera, and in print.
• Provide effective and motivating education to all that attend and provide a positive influence to help bolster SRAM relationships.
• Coordinate with Account Managers to develop and deliver training to OEM’s, Distributors, Service Centers, & Assemblers to uphold SRAM standards and ensure the best support for our retailers and riders.
• Ensure all Distributor locations have consistent touch points for service education, retail training, operations review, and quality control.
• Answer technical product queries with in-depth knowledge of SRAM products, including current and previous product lines.
• Identify new issues as they occur in the market and adjust SRAM Curriculum to it.
• Regularly communicate trends to Quality Department for continuous improvement.
• Conduct annual training courses for technical sales and service skills for each model year.
• Support OE Assembly Training team as needed.
• Support SRAM Training programs in the Australia market with a focus on SRAM distributors, coordinate the STU Online LMS, and deliver training to internal SRAM teams and employees.
• Support training at industry events at customer locations.
• Partner with industry training programs to best leverage SRAM goals.
• Function as an information conduit with internal and external stakeholders to promote awareness of training effort.
• Organize logistics of office-based STU program, including calendar and curriculum creation, transportation accommodations, and act as touchpoint for prospective students and alumni.
• Effectively communicate with Training Manager with cadenced reporting.

Requisitos

• Relevant bicycle Industry experience with mechanical aptitude (5+years).
• Possess excellent verbal and written communication skills.
• Project management experience and ability to build schedules, communications, and logistics.
• Ability to build presentations and thrive on presenting to a group and camera.
• Successfully manage multiple demanding tasks simultaneously.
• Ability to travel up to 20% as needed (international and domestic).
• Passion for cycling.
• Bike retail experience is a plus.
• Solid planning and organization.
• Comfortable in public speaking and instructing a large group over multiple days.
• Ability to adapt quickly to an ever-changing market.
• Be an active listener and strategic thinker.
• Approachable.

Sobre SRAM

SRAM LLC es uno de los mayores proveedores del mundo de componentes de ciclismo. Fundada en Chicago en 1987, SRAM continúa promoviendo el ciclismo a través de sus productos, sus acciones sociales, y sus empleados, concienciados en mejorar el ciclismo. A día de hoy, SRAM da trabajo a más de 4.500 empleados, en más de 20 lugares, y más de 9 países. SRAM se enorgullece de promover la igualdad de oportunidades entre sus trabajadores.