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Service

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GIVE YOUR SUSPENSION SOME LOVE

At this time Service Direct is only available to riders in Australia.

Chances are your suspension deserves some love right now. Routine service on your RockShox fork, rear shock and/or seatpost help maintain optimal performance ride after ride. As a general guideline, oil should be changed every 50 hours of ride time and full rebuilds done once per year—but this can vary depending on your climate, terrain, and riding style.

GET STARTED

Check out our services offered below. RockShox Service Direct supports RockShox products model year 2018 and newer. You can verify the model year by locating your product’s serial number and using the Component Serial Number Locator below.

Serial locator

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FORK SERVICE

$220 AUS*


200hr Service for your RockShox fork


  • Cleaning and visual inspection of fork**
  • Full service (including all seals and Maxima fluids) with RockShox service kit
  • Test full functionality of fork

Submit service request

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SHOCK SERVICE

$220 AUS*


200hr Service for your RockShox fork


  • Cleaning and visual inspection of shock**
  • Full service (including all seals and Maxima fluids) with RockShox service kit
  • Test full functionality of shock
  • Final cleaning and baseline setup

Submit service request

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SEATPOST SERVICE

$220 AUS*


400hr/600hr Service for your RockShox seatpost


  • Cleaning and visual inspection of seatpost**
  • Full service (including all seals and Maxima fluids) with RockShox service kit
  • Test full functionality of seatpost
  • Final cleaning and baseline setup
  • Update firmware for AXS Reverb

Submit service request

*Taxes and shipping are not included. The amount above is authorization amount only. A final quote will be sent after evaluation.

**If damage is found on a component, you will receive a custom quote for the repair.

PAYMENT: Credit card information wil be required to submit a Service Request.

WARRANTY EVALUATION: Proof of purchase and product images must be attached. If approved, no charge applies. If not covered, you’ll receive a service cost estimate before any work is done. See more about our warranty policy here.

FAQs

 

Where is RockShox Service Direct located?
Our service center is in Rowville, Melbourne.

Can I drop off and collect my suspension in person?
Yes. You can leave your item with our receiving team. Please note: all communication is via the Service Portal. For collection, ensure your service job has been finalized via email confirmation.

Can you service my item while I wait?
No. Our industry-leading turnaround is 24–48 hours, but we cannot perform same-day servicing.

Can I pay at drop-off or pick-up?
No. All payments are made during booking by credit card.

What about suspension items older than 2018?
For RockShox products older than 2019, please book service through your local bike shop. Quoting and part availability are not supported online.

Can I purchase new RockShox products through this service?
No. Service Direct is a service facility only. For new products, contact your local bike store.

Can I bring in other SRAM or RockShox components?
No. Only pre-booked RockShox suspension items from 2018+ are accepted. An RA (Return Authorization) number is required.

Can I tour the facility?
No. To maintain our 24–48 hour turnaround, we are unable to offer tours.