Aftermarket

Technical Support Representative

Australia, Rowville

Présentation

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
Initiate and complete repair processes on SRAM products according to factory specifications
Attend industry-sponsored events, as needed, to provide technical support
Other duties as assigned

1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics
Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties
Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
Ability to learn quickly via on-the-job experience, training, and customer interaction
Excellent written, verbal, and organizational skills
Proficiency with Microsoft Word and Excel; SAP knowledge a plus
Ability to travel domestically and internationally, including weekends, up to 10% as needed
Initial training period of 3–4 months
Bonus- A passion for cycling!