Retail Support Representative

Présentation

Provide world class technical, warranty, and sales support to our customers, retailers, distributors, and OEs on all SRAM product lines.

Responsabilités

• Contribute to an effective USA Sales & Service strategy by implementing streamlined cross-functional business practices
• Provide professional technical and warranty support to all inquiries via phone or email for the SRAM family of product lines
• Assist aftermarket sales team and support selling effort with technical and logistical support, including managing sales orders, pricing, and demonstrating high level of customer service for the US dealer base
• Regularly communicate trends to the Quality department for continuous improvement
• Initiate and complete repair processes on SRAM products according to factory specifications
• Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
• Support regional teams with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal
• May perform other duties as assigned

Qualifications

• 1+ years of bicycle industry experience required
• 1+ years of customer service experience required
• Bachelor’s degree preferred
• Strong problem-solving, time management, and leadership skills with ability to maintain professionalism & customer-centric approach
• Adaptability to navigate dynamic customer interactions and variable circumstances
• Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
• Proficiency with Microsoft suite (Excel), SAP & EWM
• Effective communication and interpersonal skills
• Competitive salary starting at $22.00 per hour. Comprehensive benefits package including: Medical, dental, and vision insurance, 401(k) with company match, Life and disability insurance, Paid time off