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Société

Aftermarket

Technical Support Representative (Rider Support)

Nijkerk, Netherlands

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Présentation


Join SRAM’s world class Technical Service team to provide sales & technical assistance to consumers.

Responsabilités


  • Provide technical product support and advice to customers.
  • Demonstrate basic knowledge of SRAM products and assist with highlighting information gaps.
  • Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPI’s for mail & phone support.
  • Support consumer direct order management for specific product lines.
  • Provide timely & accurate sram.com and product feedback to supporting teams.

Qualifications


  • Direct-to-consumer, customer service experience required
  • Strong bicycle mechanical knowledge/aptitude required
  • Strong virtual team communication skills, professionalism, and ability to problem-solve required
  • Team oriented, but able to work independently
  • Ability to learn quickly via on-the-job experience, training, and customer interaction
  • Aptitude in professional writing ability & typing speed
  • Proficiency with Zendesk, Microsoft Word, Excel, SAP knowledge a plus
  • Strong verbal communication skills (English)
  • Bilingual in Spanish, Italian, French, German, Dutch is a plus

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