Retail Support Representative

Übersicht

Provide world class technical, warranty, and sales support to our customers, retailers, distributors, and OEs on all SRAM product lines.

Aufgabenbereiche

• Contribute to an effective USA Sales & Service strategy by implementing streamlined cross-functional business practices
• Provide professional technical and warranty support to all inquiries via phone or email for the SRAM family of product lines
• Assist aftermarket sales team and support selling effort with technical and logistical support, including managing sales orders, pricing, and demonstrating high level of customer service for the US dealer base
• Regularly communicate trends to the Quality department for continuous improvement
• Initiate and complete repair processes on SRAM products according to factory specifications
• Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
• Support regional teams with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal
• May perform other duties as assigned

Qualifikationen

• 1+ years of bicycle industry experience required
• 1+ years of customer service experience required
• Bachelor’s degree preferred
• Strong problem-solving, time management, and leadership skills with ability to maintain professionalism & customer-centric approach
• Adaptability to navigate dynamic customer interactions and variable circumstances
• Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
• Proficiency with Microsoft suite (Excel), SAP & EWM
• Effective communication and interpersonal skills
• Competitive salary starting at $22.00 per hour. Comprehensive benefits package including: Medical, dental, and vision insurance, 401(k) with company match, Life and disability insurance, Paid time off

Über SRAM

SRAM LLC ist einer der weltweit größten Zulieferer von Komponenten für die Fahrradindustrie. SRAM wurde 1987 in Chicago gegründet und widmet sich seitdem dem Fahrrad: Durch seine Produkte, sein soziales Engagement und seine Mitarbeiter, die das Radfahren immer besser machen wollen. Heute beschäftigt SRAM mehr als 4.500 Mitarbeiter an über 20 Standorten in 9 Ländern weltweit. SRAM ist stolz darauf, ein Arbeitgeber mit Chancengleichheit zu sein.