Rider Support - Technical Support Representative

Übersicht

As a Rider Support - Technical Support Representative, you will play a key role in delivering an exceptional experience for riders by providing technical support, product guidance, and resolving customer inquiries.

Aufgabenbereiche

• Provide technical product support and advice to riders and customers via phone and email.
• Develop and maintain a solid understanding of SRAM products while identifying and communicating knowledge gaps to relevant teams.
• Meet targeted KPIs for email and phone support.
• Gather and share customer feedback regarding products and sram.com with internal stakeholders to drive continuous improvement.
• Support direct-to-consumer order management for designated product lines.
• Ensure a positive customer experience through effective problem-solving and clear communication.

Qualifikationen

• Excellent written and verbal communication skills in English.
• Additional language skills in Spanish, Italian, French, German, or Dutch are highly valued.
• Strong customer-focused mindset with a passion for helping riders and end consumers.
• Ability to work effectively both independently and as part of a team.
• Professional writing abilities and strong keyboard/typing skills.
• Excellent problem-solving skills, professionalism, and aptitude for collaborating within virtual and international teams.
• Quick learner, capable of acquiring knowledge through training and customer interactions.
• Strong bicycle mechanical knowledge and aptitude.
• Experience with Zendesk, Salesforce, Microsoft Word, and Microsoft Excel. Knowledge of SAP is considered an advantage.

Über SRAM

SRAM LLC ist einer der weltweit größten Zulieferer von Komponenten für die Fahrradindustrie. SRAM wurde 1987 in Chicago gegründet und widmet sich seitdem dem Fahrrad: Durch seine Produkte, sein soziales Engagement und seine Mitarbeiter, die das Radfahren immer besser machen wollen. Heute beschäftigt SRAM mehr als 4.500 Mitarbeiter an über 20 Standorten in 9 Ländern weltweit. SRAM ist stolz darauf, ein Arbeitgeber mit Chancengleichheit zu sein.