DEÜbersicht
Manage the SRAM technical support in the region. Manage the STS team and help to provide a supporting service to the Italian market, improving our technical communications to mechanical staff at retailer level, improve our internal visibility as to the technical issues a retailer may be experiencing.
Aufgabenbereiche
- Lead and develop a motivated, high-performing team aligned with corporate and product strategies.
- Ensure optimal service delivery to dealers and customers through effective team management.
- Conduct annual performance reviews, provide ongoing feedback, and monitor individual and team performance.
- Oversee onboarding, continuous training, and employee development initiatives.
- Manage recruitment processes, including interviews, selection, and administrative onboarding in coordination with the location manager.
- Coordinate task distribution, create work and holiday schedules, and support team motivation.
- Evaluate and authorize legitimate manufacturing defects in accordance with warranty policies.
- Provide expert guidance on warranty handling and ensure compliance with QMS and CQF procedures.
- Provide regular feedback on warranty trends to the STS Director and Quality Management.
- Demonstrate in-depth knowledge of all SRAM products, including historical and current issues.
- Identify and escalate new product issues to Quality management for resolution.
- Oversee, initiate, and complete repair and rebuild processes according to factory specifications.
- Assist in the workshop during peak periods and maintain test bikes.
- Build and maintain strong customer relationships and ensure high standards of customer care.
- Attend industry events to provide technical support and represent SRAM brands.
- Participate in product-related meetings and conference calls, gather team input, and share relevant updates.
- Support the location manager in daily operations, including IT, installations, and phone systems.
- Manage local inventory and warehouse operations at the STS Italy location; advise on European stock control in Schweinfurt.
- Maintain internal research tools (e.g., handbooks, product pages) to support team efficiency.
- Ensure compliance with health and safety regulations, including first aid, SDS, and electrical safety.
- Oversee general maintenance of the facility in collaboration with the location manager.
- Liaise with the training coordinator to assess and fulfill training needs.
- Collaborate with the legal team to manage and resolve legal claims related to product issues.
- Perform additional duties as assigned to support the team and organizational goals.
Qualifikationen
- Bachelor’s degree technical direction or equal level
- 5+ years of working experience
- People management skills
- Training skills
- People motivation
- Solid Planning and organization
- Teamwork and collaboration
- Ability to align team operations with corporate strategy
- Service and customer oriented
- Result oriented & perseverance
Über SRAM
SRAM LLC ist einer der weltweit größten Zulieferer von Komponenten für die Fahrradindustrie. SRAM wurde 1987 in Chicago gegründet und widmet sich seitdem dem Fahrrad: Durch seine Produkte, sein soziales Engagement und seine Mitarbeiter, die das Radfahren immer besser machen wollen. Heute beschäftigt SRAM mehr als 4.500 Mitarbeiter an über 20 Standorten in 9 Ländern weltweit. SRAM ist stolz darauf, ein Arbeitgeber mit Chancengleichheit zu sein.