Inside Sales Account Coordinator

Présentation

Job Overview Let’s get into gear! Be a part of SRAM by becoming our Inside Sales Account Coordinator. Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and thrive in a supportive and international environment? Then this job is for you! What we offer: … a good work-life balance; we advocate for both professional and personal commitments while prioritizing your well-being … an attractive compensation and benefits package, including bonus scheme, additional pension and insurances … travel allowance; the office is easily accessible by train, car or bike … 25 vacation days which will build up to 27 days … a structured on-boarding program and on-site training … self-development opportunities via our internal training courses … a diverse and multicultural work environment where we make you feel welcome and accepted … several company events per year to make sure we celebrate our achievements … a passionate global team with plenty of opportunity to grow

Responsabilités

• • Represent SRAM towards the customer and act as the primary contact for your own
• customer accounts
• • Develop and maintain business relationships with your dedicated B2B customer base and
• nurture these connections into strong, long term partnerships
• • Work closely together with different departments, such as sales, finance, shipping locations
• and international stakeholders to give the best possible service to our customers
• • Manage order fulfillment from receipt to shipment, including entering, scheduling and
• confirming of orders
• • Monitor orders and shipments in close cooperation with our production locations in Asia,
• USA and Europe
• • Follow up & follow through on inquiries regarding sales orders, lead times, shipments,
• logistics, products and services and ensure customer requirements are met consistently
• • Partner with Sales to onboard new customers and maintain accuracy of customer data
• • Collaborate closely with Inside Sales team members, sharing information and best
• practices and support each other to achieve team goals
• • Collaborate in cross-functional project teams and contribute to the continuous
• improvement of business processes

Qualifications

• • MBO+/HBO education (obtained through education or working experience)
• • Excellent written and spoken English and proficiency in German and /or French
• • Great communication and intercultural skills
• • Proactive self-starter
• • Experience within an (international) customer relations environment is a plus
• • Knowledge of SAP/CRM systems is an advantage