Technical Communicator

Présentation

As a Technical Communicator at SRAM, you will create procedural documentation for technical and non-technical audiences through digital, photo, video, and printed formats for all SRAM brands. This position benefits a curious individual who will collaborate with various development teams while considering the needs of our riders to ensure the proper installation and safe use of SRAM’s bicycle components.

Responsabilités

• Design and create the layout, text, and images for user manuals, service manuals, and other technical assets. Provide basic video editing as needed.
• Work within a CMS to author, structure, and publish content.
• Revise existing assets to support product updates.
• Conduct principal photography, editing, and post-production rendering for photographic assets. Assist with Video and other studio productions as needed.
• Work with digital 3D models and prepare for use in assets.
• Prepare electronic files for release, print, web use, and archive.  Work with factories to coordinate and approve print samples as needed.
• Collaborate with Product Managers, Team Leaders, and Engineers to create content and revise these materials from start to finish.
• Coordinate translations for all assets revised or created.
• Benchmark competitor and non-endemic technical collateral.
• May perform other duties as assigned.

Qualifications

• Minimum Education and/or Equivalent Requirements:
• Bachelor’s degree in Technical Writing & Communication, Journalism, English, or similar major or equivalent experience.
• 2+ years of relevant experience.
• KSAs (Knowledge, Skills, Abilities):
• Demonstrate an in-depth knowledge of design and layout concepts for written materials.
• Must be proficient in the use of the Adobe Creative Suite and Microsoft Office applications and possess a basic working knowledge of video editing software.
• Experience managing and editing data in a CMS a plus.
• Experience working with Creo or other 3D model software a plus.
• Exceptional written and verbal communication skills.
• Familiarity with Photographic and Video production, including basic Studio skills.
• Familiarity with publishing and managing content in multiple languages. Ability to read and review Spanish a plus.
• Proficiency with the bicycle industry and products, including component names, installation, and maintenance is strongly preferred.
• Ability to establish project management timelines to meet milestones and adjust as needed from kickoff to delivery.
• Demonstrate creativity, tact, and diplomacy in dealing with team members, cross-functional teams, management, and customers.
• Ability to accept criticism, provide constructive feedback, and self-motivation with strong follow through.
• Ability to travel domestically and internationally for projects as needed. (<5%)
• The benefits for this position include group health insurances including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long term disability, and paid time off.
• Salary range is $55,000 + 30% based on skills and experience level. This position is eligible for an annual corporate bonus based on company and individual performance.
• This role is located in Colorado Springs and non-local candidates will be expected to relocate.