Rider Support - Technical Support Representative

Resumen

As a Rider Support - Technical Support Representative, you will play a key role in delivering an exceptional experience for riders by providing technical support, product guidance, and resolving customer inquiries.

Responsabilidades

• Provide technical product support and advice to riders and customers via phone and email.
• Develop and maintain a solid understanding of SRAM products while identifying and communicating knowledge gaps to relevant teams.
• Meet targeted KPIs for email and phone support.
• Gather and share customer feedback regarding products and sram.com with internal stakeholders to drive continuous improvement.
• Support direct-to-consumer order management for designated product lines.
• Ensure a positive customer experience through effective problem-solving and clear communication.

Requisitos

• Excellent written and verbal communication skills in English.
• Additional language skills in Spanish, Italian, French, German, or Dutch are highly valued.
• Strong customer-focused mindset with a passion for helping riders and end consumers.
• Ability to work effectively both independently and as part of a team.
• Professional writing abilities and strong keyboard/typing skills.
• Excellent problem-solving skills, professionalism, and aptitude for collaborating within virtual and international teams.
• Quick learner, capable of acquiring knowledge through training and customer interactions.
• Strong bicycle mechanical knowledge and aptitude.
• Experience with Zendesk, Salesforce, Microsoft Word, and Microsoft Excel. Knowledge of SAP is considered an advantage.

Sobre SRAM

SRAM LLC es uno de los mayores proveedores del mundo de componentes de ciclismo. Fundada en Chicago en 1987, SRAM continúa promoviendo el ciclismo a través de sus productos, sus acciones sociales, y sus empleados, concienciados en mejorar el ciclismo. A día de hoy, SRAM da trabajo a más de 4.500 empleados, en más de 20 lugares, y más de 9 países. SRAM se enorgullece de promover la igualdad de oportunidades entre sus trabajadores.