Rider Support Technical Support Representative- USA

Resumen

SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.

Responsabilidades

• Provide technical product support and advice to customers
• Demonstrate working knowledge of SRAM products and help identify information gaps
• Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
• Support consumer direct order management for specific product lines
• Provide timely, accurate feedback on sram.com and products to supporting teams

Requisitos

• Direct-to-consumer customer service experience
• Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
• Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
• Strong professional writing ability and typing speed
• Ability to learn quickly through on-the-job experience, training, and customer interaction
• A passion for helping riders (end consumers)
• Preferred:
• Bilingual in Spanish, Italian, French, German, or Dutch
• Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
• Compensation:
• Starting salary is $22.00 per hour
• Comprehensive benefits package including:
• Annual Bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Paid time off

Sobre SRAM

SRAM LLC es uno de los mayores proveedores del mundo de componentes de ciclismo. Fundada en Chicago en 1987, SRAM continúa promoviendo el ciclismo a través de sus productos, sus acciones sociales, y sus empleados, concienciados en mejorar el ciclismo. A día de hoy, SRAM da trabajo a más de 4.500 empleados, en más de 20 lugares, y más de 9 países. SRAM se enorgullece de promover la igualdad de oportunidades entre sus trabajadores.