Technical Support Representative

Resumen

Are you passionate about cycling and ready to combine your technical expertise with customer support? We are looking for a Technical Support Representative to join our team in Schweinfurt, Germany. In this role, you will support dealers and customers across the Nordic region, providing expert aftermarket support, warranty assistance, and technical guidance to ensure a high level of customer satisfaction. Join our team of passionate cyclists representing every discipline, from road cycling to downhill mountain biking. If you enjoy solving technical challenges, building strong customer relationships, and working in a collaborative environment, we would love to hear from you.

Responsabilidades

• Provide expert technical support, service, and warranty assistance across the SRAM product portfolio, including RockShox, Zipp, SRAM, Quarq, Hammerhead, TIME, Velocio, and Ochain, with a primary focus on suspension products.
• Respond to technical inquiries from dealers and customers via phone, email, and other support channels.
• Develop and maintain product-related documentation and share technical updates through internal reporting systems.
• Represent the team at industry events and cycling races, providing technical expertise and product support.
• Partner closely with Product Development and cross-functional teams to relay customer feedback and support continuous product improvement.

Requisitos

• 3 to 5 years of experience as a Bike Mechanic, Bicycle Technician, or in a related technical role.
• A strong passion for cycling and mechanical systems.
• Fluency in English and at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) is required.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• A self-motivated, proactive, and team-oriented mindset.
• A high level of commitment, accountability, and attention to detail.

Sobre SRAM

SRAM LLC es uno de los mayores proveedores del mundo de componentes de ciclismo. Fundada en Chicago en 1987, SRAM continúa promoviendo el ciclismo a través de sus productos, sus acciones sociales, y sus empleados, concienciados en mejorar el ciclismo. A día de hoy, SRAM da trabajo a más de 4.500 empleados, en más de 20 lugares, y más de 9 países. SRAM se enorgullece de promover la igualdad de oportunidades entre sus trabajadores.