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If your product was shipped to an address in Europe, please see our EU Returns.
New, unused items, purchased via the SRAM.com online store can be returned within 30 days for a full refund to your original method of payment, less the shipping cost.
Please be ready to provide the following information when requesting a Return Authorization.
Sales order #
Reason for return
If you purchased your product in-store or from an independent retailer, please contact your retailer to arrange a return.
QUARQ/Zipp1-800-660-6853HOURS: 10am-6pm CST, Monday-Friday
Outside of our business hours - submit a Return Request
Returns are not accepted for discounted, used, or damaged items, unless the failure is due to a manufacturing defect. Learn more about our Waranty Policy.
Clearly print RA number on the outside of your return packageAll returned items must be in the original box and/or packaging with all tags and accessories included
Allow 5-10 business days for the credit to appear on your credit card statement
Should you have any questions during the return process, please submit a question via the Return Request link