New, unused items, purchased via the SRAM.com online store can be returned within 30 days for a full refund to your original method of payment including shipment costs via the most efficient manner (excluding costs outside of standard delivery and customs charges where applicable). The period of 30 days starts with the handing over of the goods to you or a third person you appointed, except the carrier.
Please be ready to provide the following information when requesting a Return Authorization.
Sales order #
Reason for return
If you purchased your product in-store or from an independent retailer, please contact your retailer to arrange a return.
Submit a request to initiate a Return Authorization