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Shipping & Returns

North America
The SRAM team is experiencing extended lead times due to high volume and precautions taken to protect our employees from COVID-19. Please allow additional time for shipment processing. Thank you!

 

Shipping

If your product is shipped to an address in Europe, please visit shipping terms HERE.

Orders will ship 2-3 business days following order confirmation. Orders are shipped Monday-Friday (excluding holidays). Orders will ship by UPS ground shipping. If your order totals $100 or more, you qualify for free standard ground shipping. At check-out, please select “standard” shipping option.  

Some restrictions apply:

  • Available for orders shipped to the contiguous USA, and to Alaska and Hawaii
  • Excludes PO boxes & APO addresses
  • Excludes wheels, which will include an upcharge to ensure secure packaging & shipping

 

Returns

If your product is shipped to an address in Europe, please visit shipping terms HERE.

New, unused items, purchased via the SRAM.com online store can be returned within 30 days for a full refund to your original method of payment, less the shipping cost. 

Returned items must be in the original box and/or packaging with all tags and accessories included. Please allow 3-5 business days for us to process your returned items upon arrival, and additionally 5-10 business days for the credit to appear on your card.

Return may be initiated either by phone or by submitting a return request.

  • For Quarq products, click HERE
  • For Zipp products, click HERE

A Return Authorization (RA) must be issued before product is returned. An RA number will be issued within 2 days of request. This number should be written on the outside of the returned package(s). 

Please be ready to provide the following information when requesting a Return Authorization.

  • Customer Name     
  • Sales Order #     
  • Product Serial #          
  • Reason for Return 

Returns are not accepted for discounted, used, or damaged items, unless the failure is due to a manufacturing defect. 

Learn more about our Warranty Policy HERE.